Return & Refund Policy

At PLAN de G, we take care to ensure that every order reaches you in the condition it was intended.

If there is an issue with your purchase, please review the policy below and contact us at sales@risingpearlpl.com for assistance.

Purchases Made Directly From PLAN de G

Return, exchange and refund requests for purchases made through the official PLAN de G online store must be submitted directly to PLAN de G.

All requests are subject to review and approval in accordance with the criteria set out below.

Please contact us within 14 days of receiving your order at sales@risingpearlpl.com, quoting your order number and the reason for your request.

Where relevant, we may ask you to provide photographs of the product, packaging and shipping materials so that we can assess your request.

Purchases From Other Retailers

Products purchased through an authorised retailer, marketplace, department store, clinic, distributor or other third-party platform must be returned or exchanged through the original place of purchase and will be subject to that retailer's applicable return and refund policy.

PLAN de G is unable to directly process refunds or exchanges for purchases where payment was made to another retailer or platform.

Return & Exchange Eligibility

For hygiene and product safety reasons, we can only accept returns of products that are:

• Unopened;
• Unused;
• In their original condition;
• In their original packaging;
• With all seals, protective packaging and labels intact; and
• Accompanied by valid proof of purchase from PLAN de G.

Returned products must not show signs of opening, use, tampering, damage or improper storage.

All approved returns must be sent back in accordance with the return instructions provided by our team.

Change of Mind

Unless otherwise stated, PLAN de G does not accept returns or exchanges for change of mind once an order has been shipped.

This includes, but is not limited to:

• Ordering the incorrect product;
• Personal preference regarding texture, scent or finish;
• No longer wanting the product; or
• Finding the same product at a different price after purchase.

We encourage you to review the product information carefully before placing your order. If you need help selecting a product before purchasing, please contact us.

Products That Cannot Be Returned or Exchanged

For hygiene, safety and quality-control reasons, we are unable to accept returns or exchanges for:

• Products that have been opened or used;
• Products with broken or removed seals;
• Products that have been tampered with;
• Products damaged after delivery through misuse, mishandling or improper storage;
• Products purchased from an unauthorised seller;
• Complimentary gifts, samples or promotional items;
• Products clearly marked as final sale or non-returnable at the time of purchase; and
• Products that do not meet the return conditions set out in this policy.

Skin Sensitivities & Reactions

Skin is individual, and a product that is suitable for one person may not be suitable for another.

Differences in individual skin response, sensitivity, preference or compatibility do not in themselves constitute a product defect.

For this reason, opened or used products generally cannot be returned solely on the basis that a product was unsuitable for your skin.

If you experience an unexpected reaction and would like assistance regarding a PLAN de G product, please contact us at sales@risingpearlpl.com with the product name, batch information where available and relevant details so that our team can review the matter with you.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us within [7] days of delivery.

Please provide:

• Your order number;
• A description of the issue;
• Photographs of the affected product;
• Photographs of the external and internal packaging where relevant; and
• Any other information reasonably requested by our team.

Please retain the product and its original packaging while your request is being reviewed.

Where we determine that an item was supplied incorrectly, damaged in transit or defective, we may, as appropriate:

• Replace the product;
• Offer an exchange;
• Issue a refund; or
• Provide another appropriate resolution.

Please do not dispose of or return a damaged or defective product before receiving instructions from us.

Minor Packaging Variations

Minor variations in packaging, print placement, colour, finish or other cosmetic characteristics arising from normal manufacturing processes will not generally be considered defects where they do not affect the safety, integrity or intended function of the product.

Packaging may also be updated from time to time, and the packaging received may vary slightly from images displayed on our website.

Return Shipping

For approved returns that are not the result of an error, defect or damage attributable to PLAN de G, return shipping costs will be borne by the customer unless otherwise agreed.

Original shipping charges are generally non-refundable.

Where an incorrect, damaged or defective product has been confirmed by us, PLAN de G will provide instructions regarding the appropriate return or replacement arrangements.

We recommend using a trackable delivery method for authorised returns. PLAN de G is not responsible for returned parcels that are lost or damaged before they reach us.

Refunds

Once an authorised return has been received and inspected, we will notify you of the outcome.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow 7-10 business days after the refund has been processed for the amount to appear in your account. Processing times may vary depending on your bank, card issuer or payment provider.

Where a promotional discount was applied to an order, any refund will be based on the actual amount paid for the returned item.

Promotional Sets, Gifts & Bundles

Where a purchase forms part of a promotional set, bundle, gift-with-purchase offer or other promotion, all qualifying products or complimentary items may need to be returned together in their original condition before a full refund can be processed.

If any component is not returned, PLAN de G reserves the right to adjust the refund to reflect the value of the retained item or promotional benefit, where applicable.

Order Cancellations

If you wish to cancel or amend an order, please contact us as soon as possible at sales@risingpearlpl.com.

We will try to accommodate your request where possible. However, once an order has entered fulfilment or has been dispatched, we may no longer be able to cancel or modify it.

Our Assessment

PLAN de G reserves the right to assess return, refund and exchange requests to determine whether the conditions of this policy have been met.

We may decline a request where a returned product does not satisfy the applicable eligibility requirements or where there are reasonable concerns regarding misuse, tampering or abuse of this policy.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable Singapore law.

Contact Us

For return, exchange or refund enquiries, please contact customer assistance at:

Email: sales@risingpearlpl.com

Please include your order number in your enquiry so that we can assist you more efficiently.