Shipping policy

Shipping Policy

At PLAN de G, every order is carefully prepared and packed before making its way to you.

We currently deliver within Singapore and to selected Southeast Asian destinations available at checkout.

Delivery timeframes are estimates and may be extended during peak periods, promotional campaigns, product launches, public holidays, customs clearance or circumstances beyond our reasonable control. We will always endeavour to have your order delivered as soon as possible.

Singapore Delivery

Standard Delivery

Orders within Singapore are typically delivered within 2–5 business days after your order has been processed.

Shipping rates:

  • Complimentary standard delivery for orders of S$60 and above

  • S$5 flat-rate delivery for orders below S$60

Business days exclude Saturdays, Sundays and Singapore public holidays.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Order Processing

Orders for Singapore and selected Southeast Asian destinations are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or Singapore public holidays will begin processing on the next business day.

During promotional periods, product launches or periods of high order volume, additional processing time may be required.

Once an order has entered fulfilment or has been dispatched, we may no longer be able to amend or cancel it.

Tracking Your Order

Where tracking is available, your tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

If your tracking information has not been updated for an extended period, please contact us at sales@risingpearlpl.com with your order number and we will assist you.

Delivery Address

Please ensure that your name, contact number, postal code and delivery address are complete and accurate before submitting your order.

For cross-border orders, customers are also responsible for ensuring that all information required by the destination country's courier or customs authorities is provided accurately.

PLAN de G is not responsible for delays, failed deliveries or parcels delivered incorrectly as a result of incomplete or inaccurate information provided at checkout.

If you notice an error in your delivery information, please contact us at sales@risingpearlpl.com as soon as possible. We will try to assist where possible, but changes cannot be guaranteed once an order has entered fulfilment or been dispatched.

Any additional delivery, re-delivery or return-to-sender costs arising from incorrect or incomplete information may be borne by the customer.

Receiving Your Delivery

Please ensure that your delivery location is accessible and, where required by the courier, that someone is available to receive the parcel.

Some deliveries may require the recipient to be contacted, provide identification or acknowledge receipt in accordance with the courier's procedures.

Once a parcel has been confirmed as delivered by the courier to the address provided at checkout, PLAN de G will not ordinarily be responsible for loss or damage arising after successful delivery.

If you believe your parcel has been incorrectly delivered or is missing despite being marked as delivered, please contact us promptly so that we can assist with enquiries to the courier.

Failed Delivery & Unclaimed Parcels

If a delivery cannot be completed because:

  • The delivery address provided is incorrect or incomplete;

  • The recipient cannot be contacted;

  • Access to the delivery location is unavailable;

  • The parcel is refused;

  • Required customs or import procedures are not completed by the recipient; or

  • The parcel remains unclaimed,

the parcel may be returned to PLAN de G or otherwise handled in accordance with the courier or destination country's procedures.

Where redelivery is requested, additional shipping charges may apply.

If an order is returned to us and a refund is requested instead of redelivery, original shipping fees, return shipping charges, duties and other reasonable costs incurred may be deducted from the refund where permitted by law.

Express Delivery & Self-Collection

Express delivery or self-collection within Singapore may be available on request and is subject to availability.

Please contact sales@risingpearlpl.com as early as possible if you require special delivery arrangements.

Express delivery and self-collection are not currently offered for cross-border Southeast Asian orders unless otherwise stated.

Southeast Asia Delivery

PLAN de G delivers to selected Southeast Asian destinations, subject to courier availability and applicable import requirements.

The destinations currently available for delivery will be displayed at checkout.

Shipping charges for Southeast Asian orders are calculated according to factors including:

  • Destination;

  • Parcel weight;

  • Parcel dimensions;

  • Courier service; and

  • Applicable cross-border delivery charges.

The applicable shipping fee will be shown at checkout before payment is completed.

Southeast Asia Delivery Timeframes

Cross-border Southeast Asian orders are generally processed within 1–2 business days.

Delivery time after dispatch will vary according to destination, courier service and customs clearance.

The estimated delivery timeframe shown at checkout or provided by the courier should be treated as an estimate rather than a guaranteed delivery date.

Additional delays may arise from:

  • Customs clearance;

  • Import inspections;

  • Destination-country requirements;

  • Local courier operations;

  • Flight or transportation disruptions;

  • Peak shopping periods;

  • Public holidays;

  • Adverse weather; or

  • Circumstances outside PLAN de G's reasonable control.

Customs, Duties & Import Taxes

Orders delivered outside Singapore may be subject to:

  • Import duties;

  • Goods and services taxes or value-added taxes;

  • Customs charges;

  • Handling or administrative fees; or

  • Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee paid to PLAN de G.

Customs and tax requirements differ across Southeast Asian markets, and PLAN de G is unable to predict or guarantee the amount that may be charged.

We recommend checking the requirements of your destination country before placing an order.

PLAN de G is unable to reimburse duties, taxes or charges imposed by customs authorities or other government agencies.

Customs Declarations

PLAN de G is required to accurately declare the contents and transaction value of cross-border shipments in accordance with applicable customs requirements.

We are unable to:

  • Declare an order as a gift when it is not a gift;

  • Declare a value lower than the actual transaction value;

  • Alter product descriptions for the purpose of avoiding customs requirements; or

  • Provide inaccurate customs documentation at a customer's request.

Cross-Border Shipping Restrictions

Cosmetic and skincare import requirements vary across Southeast Asian countries.

Customers are responsible for confirming that the products ordered may be lawfully imported into and received within their destination country.

Certain products, quantities or ingredients may be subject to destination-specific restrictions.

If a shipment is:

  • Refused entry;

  • Held by customs;

  • Returned to sender;

  • Confiscated; or

  • Disposed of by local authorities

because of destination-specific import restrictions or because the recipient does not complete required customs procedures, PLAN de G may be unable to refund shipping fees, taxes, duties or products that cannot be recovered.

Where a parcel is successfully returned to us in unopened and saleable condition, any eligible product refund will be assessed in accordance with our Return & Refund Policy, less applicable shipping, customs, duty or return costs where permitted.

Lost or Damaged Parcels

If your parcel arrives visibly damaged, or if you believe it has been lost in transit, please contact us at sales@risingpearlpl.com as soon as possible.

For damaged deliveries, please retain:

  • The product;

  • Shipping box or mailer;

  • Internal packaging;

  • Shipping label; and

  • Any supporting photographs of the parcel as received.

We may request photographs or additional information to assist with our investigation and any claim made with the delivery provider.

Please refer to our Return & Refund Policy for further information regarding damaged, defective or incorrect products.

Orders Purchased Through Other Retailers

This Shipping Policy applies only to purchases made directly through the official PLAN de G online store.

If you purchased PLAN de G products from an authorised retailer, marketplace, distributor or other third-party platform, that retailer's shipping and delivery terms will apply.

Please contact the original place of purchase directly regarding delivery enquiries for those orders.

Contact Us

For questions regarding shipping or delivery, please contact:

PLAN de G
Rising Pearl Pte. Ltd.

Email: sales@risingpearlpl.com

Please include your order number where applicable so that we can assist you more efficiently.